CASE STUDIES
Compliance & Governance
What: Pre acqisition due diligence for 600+ units
Why: Data room readiness and sale progression
How: Full audit to include upcoming and expired Right to Rent documentation
Result: Successful sale and retention of mandate
Financial Pereformance
What: Opex analysis
Why: High occupancy but underperforming NOI
How: Analysed 2,000+ expenditure line items
Result: 4% improvement on NOI
Process Mapping
What: Customer onboarding through to end of tenancy
Why: Clarity, consistency and training for new starters
How: Workshop to include scenario setting using flow diagram
Result: Identified inefficiencies which resulted in improved workflows
Customer & People Experience
What: Align monthly, mid and year end reviews with client and business strategy
Why: Fair and consistent remuneration, supports internal governance and culture
How: Reviewed all PMA's, identified KPI's to create company wide, role specific objectives
Result: Clear and concise templates for all staff
Administrative Support
What: Selective licensing for 80+ units
Why: To comply with local authority legislation
How: Obtained all qualifying data in advance of application
Result: Fully compliant asset with no penatly
Learning & Development
What: Cost code training
Why: To ensure accurate financial reporting
How: Full review of all nominals, cross checking with live examples, presented to teams
Result: A greater appreciation and understanding of the "why"
OUR STORY
BRIDGING THE GAP
Navigating the Living Sectors requires grit, passion and a genuine desire to serve; the clients, their customers and the teams who operate the assets.
Having had the privilege of working with global agencies, vertically integrated developers and operators we know it takes an army of people who care to build, mobilise, lease-up and protect the lifecycle of a home.
As the market ebbs and flows, so do the requirements for specialist interim resource.
Our experienced and Propertymark regulated team can be deployed to alleviate a wide range of complex and industry specific requirements, for as long as you need us.