We provide interim operational support tailored to the Living Sectors.
We offer a comprehensive suite of compliance, financial, customer and people experience solutions designed to strengthen performance, reduce risk, and enhance the quality of service delivery.
Our WHY is simple.
Compassion; a deep awareness and motivation to help and alleviate the pressures for those who drive the Living Sectors.
We ensure business continuity and protect valuable resource.
We start with a simple question;
What are the current pressures within your business?
With decades of experience, we bring proven expertise in delivering swift and effective solutions.
Serving operators, agents, developers and investors, Horton Co. can be deployed at any phase of the journey, for as long as you need us.
Examples include compliance dip-testing, month end reporting, customer reviews, complaint handling, arrears, bad debt, RRA implementation, Selective Licensing, data retention audits, deposit protection and Right to Rent management.
Ideal for businesses needing short to longer term support with measurable results.
Examples include SOP documentation, process mapping, resource planning, pre and post acquisition due dilligence, asset and systems onboarding, tech stack fulfillment, asset and data transitions, Opex analysis and KPI management.
Ideal for specific or time sensitive projects, relinquishes bottlesnecks, protects resource.
Training and workshops are tailored to the specific needs of your team or business, supporting continuous improvement in processes and procedures, responding to changes in legislation, addressing identified knowledge gaps and understanding of the rationale behind the day to day practices.
Particularly valuable for line managers seeking to translate feedback from one-to-one discussions into meaningful action.

Requirement: Pre acqisition due diligence for 600+ units
Result: Successful sale and retention of mandate
Requirement: Opex analysis on underperforming asset
Result: 4% improvement on NOI
Requirement: Customer onboarding through to end of tenancy
Result: Identified inefficiencies and improved workflows
Requirement: Align monthly, mid and year end reviews with client and business KPI's
Result: Company wide, role specific objectives
Requirement: Selective licensing for 80+ units
Result: Fully compliant asset
Requirement: Cost code training - understanding the "why" behind the code
Result: Accurate financial reporting and enhanced onboarding
Compliant - in accordance with rules and standards
Confidential - entrusted with private or restricted information
Compassion - a deep awareness and motivation to help
Community - sharing and practising attitudes and interests
Collaborate - working together

Navigating the Living Sectors requires grit, passion and a genuine desire to serve; the clients, their customers and the teams who operate the assets.
Having had the privilege of working with global agencies, vertically integrated developers and operators we know it takes an army of people who care to build, mobilise, lease-up and protect the lifecycle of an investment.
As the market ebbs and flows, so do the requirements for specialist interim resource.
Our experienced and Propertymark regulated team can be deployed to alleviate a wide range of complex and industry specific requirements, for as long as you need us.